Privacy Policy

This Privacy Policy explains how Nexlivo Studio (“Nexlivo”, “we”, “us” or “our”) handles personal information when you visit nexlivostudio.com, request a quotation, create a customer account, place an order, make a payment, use a referral link, submit a complaint or otherwise communicate with us.

Information we collect

Information you provide: your name, business name, email address, telephone or WhatsApp number, website address, requested service, budget, project requirements, appointment preferences, account credentials, complaint details and communications.

Account and service records: bookings, quotations, project status, payment status, transaction references, referral codes, referral activity, rewards, complaints and support responses.

Technical and security information: IP address, browser or device information, login time, session identifiers, failed-login counters, rate-limit records and Turnstile verification results. Passwords are stored as salted hashes; we do not store readable passwords.

Payment information: Cashfree or Wise processes payment details. We may retain payment amount, currency, status, provider order/payment identifiers and bank or transaction references. We do not intentionally store complete payment-card numbers, CVV values or online-banking credentials.

How and why we use information

We use information to respond to enquiries; verify account ownership; provide quotations and services; schedule consultations; process and reconcile payments; manage referrals; resolve complaints; provide customer support; secure accounts; prevent fraud and abuse; maintain records; understand website performance; enforce our terms; and comply with legal, tax and accounting obligations.

Depending on applicable law, our grounds may include performing a contract or taking requested pre-contract steps, legitimate interests in operating and securing our business, consent where required, and compliance with legal obligations.

Cookies and analytics

We use essential session and security technologies and may use Google Analytics to understand website traffic. Cashfree, Wise, Cloudflare and Turnstile may use their own technologies when you use their services. See our Cookie Policy for details and controls.

Who receives information

We may share necessary information with service providers that help us operate the website and deliver services, including Cloudflare for hosting, security and database infrastructure; Brevo for verification emails when enabled; Google Analytics for usage measurement; Cashfree for payment processing; Wise when you follow or use a Wise payment link; and professional advisers or authorities where legally necessary. We do not sell personal information.

International processing

We serve clients internationally. Our providers may process information in India, the United States, the United Kingdom, the European Economic Area, Australia or other locations. Where required, we use contractual or other lawful safeguards for international transfers.

Retention

We retain information only for as long as reasonably required for the purposes above. Enquiries that do not become projects are normally reviewed for deletion after 24 months. Account, contract, invoice and payment records may be kept for up to seven years where required for legal, tax or accounting purposes. Security logs are normally retained for up to 12 months. Complaint records may be retained for up to three years after closure. Verification links expire after 24 hours. We may retain information longer when required by law, needed for a dispute, or requested by you.

Security

We use measures such as HTTPS, access controls, hashed passwords and tokens, HttpOnly cookies, email verification, rate limiting, Turnstile, security headers, signed payment webhooks and database ownership checks. No online system is completely secure, so we cannot guarantee absolute security.

Your choices and rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, portability or withdrawal of consent. You may also complain to an applicable privacy regulator. Some requests may be limited by identity-verification, legal-retention, fraud-prevention or contractual requirements.

To make a request, email support@nexlivostudio.com. We may ask for information reasonably necessary to confirm your identity. You can manage cookies through browser settings and any consent controls available on the website.

Children

Our services are intended for business customers and adults. We do not knowingly collect personal information from children under 18 through customer accounts.

Changes

We may update this policy when our services, providers or legal obligations change. The effective date above shows the latest revision.

Contact

Privacy questions and requests: support@nexlivostudio.com. Sales and project enquiries: sales@nexlivostudio.com.