Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of nexlivostudio.com and services supplied by Nexlivo Studio (“Nexlivo”, “we”, “us” or “our”). By creating an account, approving a quotation, making a payment or instructing us to begin work, you agree to these Terms and any written proposal, quotation or service agreement that applies to your project.

Eligibility and accounts

You must be at least 18 and able to enter a binding agreement. Account information must be accurate and current. You are responsible for protecting your password and promptly notifying us of suspected unauthorized access. You may not impersonate another person, claim another customer’s order, interfere with security controls or use the service unlawfully.

Quotations and project scope

Website prices shown publicly are starting prices unless expressly stated otherwise. Final scope, deliverables, schedule, platform, hosting, integrations, revision allowance and price will be confirmed in writing. Work outside the agreed scope may require a separate quotation, additional fee and revised delivery date.

Client responsibilities

You must provide timely instructions, approvals, access credentials and lawful content in usable formats. You confirm that you own or are authorized to use all names, trademarks, text, images, video, data and other materials you provide. Delays in content, feedback, approvals, payment or third-party access may extend the schedule.

Payments

Unless a written quotation states otherwise, 50% of the project price is due in advance before work begins and the remaining 50% is due before final delivery, transfer, launch or release of production files. Taxes, currency-conversion fees, bank fees or payment-provider charges may apply as stated in the quotation or by the provider.

Payments may be processed through Cashfree, Wise or another agreed provider. Their separate terms apply to their payment services. A payment is treated as received only after it is confirmed by the provider or cleared into the designated account. You must not initiate an unjustified chargeback; contact us first so we can investigate.

Cancellation and refunds

Because our work is customized, the advance reserves production time and may become non-refundable after work begins, except where required by law or stated in writing. If you cancel, you remain responsible for work completed, committed third-party costs and any non-cancellable expenses. If we cancel without cause before completing equivalent work, we will refund the unearned portion of fees paid. Approved refunds are returned through an available method and may take time to process.

Revisions and acceptance

Revisions are limited to the number and scope stated in the proposal. A revision adjusts agreed work; it does not add a new page, feature, integration or design direction. You should review deliverables promptly. A project may be considered accepted when you approve it in writing, launch or use it, or do not report a material agreed-scope defect within seven days after delivery.

Delivery, hosting and third parties

Delivery dates are good-faith estimates unless expressly guaranteed in writing. Domains, hosting, email, analytics, payment processors, plugins, APIs and other third-party services are subject to their own availability, pricing, security and terms. We are not responsible for outages, policy changes or failures outside our reasonable control, but we will provide agreed assistance.

Intellectual property

You retain rights in materials you provide. After full payment, you receive the rights to final custom deliverables described in the proposal, excluding our pre-existing tools, reusable code, methods, templates, know-how, licensed materials and third-party components. Those excluded materials remain owned by their respective owners and are licensed only as necessary to use the deliverable.

Unless confidentiality or a written agreement says otherwise, we may identify you as a client and display non-confidential completed work in our portfolio. You may request in writing that confidential or not-yet-launched work not be displayed.

Confidentiality

Each party will use reasonable care to protect non-public information received for the project and use it only for the work, legal compliance or enforcing the agreement. This does not cover information already public, independently developed, lawfully received from another source or required to be disclosed by law.

Warranties and support

We will provide services with reasonable care and skill. Any defect-correction or support period will be stated in the proposal. Unless expressly agreed, ongoing maintenance, content updates, security monitoring, backups, compatibility with future third-party changes and business results are not included. We do not guarantee search rankings, traffic, leads, revenue or uninterrupted operation.

Liability

Nothing in these Terms excludes liability that cannot legally be excluded. To the maximum extent permitted by law, neither party is liable for indirect, special or consequential loss, lost profits, lost opportunity or loss caused by the other party’s materials, instructions or breach. Our total liability arising from a project will not exceed the fees paid to us for that project during the preceding 12 months. These limitations do not override mandatory consumer rights.

Suspension and termination

We may suspend account or service access for overdue payment, security risk, fraud, abuse or material breach. Either party may terminate according to the written proposal or, if it is silent, by written notice. Payment, intellectual-property, confidentiality, liability and dispute provisions survive termination where necessary.

Governing law and disputes

The parties should first try to resolve disputes in good faith by written notice. Unless mandatory local law requires otherwise, these Terms are governed by the laws of India and disputes are subject to courts with jurisdiction in Assam, India.

Changes and contact

We may update these website Terms prospectively. Material changes do not replace an already signed project agreement unless agreed. Questions: support@nexlivostudio.com.